Insight

Are desk phones heading for the bin?

By David Lawrence |

The humble desk phone has been an iconic fixture on workplace desktops all over the world, just like the public phone box. Even as newer technology sweeps across the telecommunication industry, the desk phone stubbornly preserves its place, occasionally featuring in a few innovations to increase capability and versatility. However, in recent years, the desk phone seems to have reached the end of the line as more enterprises ditch the old phone system for better, less demanding communication solutions.

Whether it's developers pushing for the use of softphone applications, or carriers advocating for smartphones, the trick is working. The desk phone is quickly becoming a dinosaur and is headed for extinction. Some desk phone vendors are even pushing for other alternatives!

Why cooperates are abandoning the desk phone

The traditional desk phone is still stable and reliable, but it simply cannot match up to the benefits of other systems. A desk phone is relatively pricey in both purchase and maintenance. The phone requires an established infrastructure of cabling to work. In addition, there are a certain amount of overhead costs in regular servicing. Besides the price, the desk phone takes up quite a lot of real estate on the desk, which is nearly unacceptable in modern workplace layouts.

On the other hand, VoIP softphones, which are taking over the desk phones, cost very little to install and maintain. They don’t need a dedicated supporting infrastructure; they use the already existing internet, computers and smartphones. Most softphones are free, but businesses pay a premium fee for business application due to the additional feature. Once installed, there is usually little or no need to change a thing.

On the case of desk space, softphones use a simple headset unit plugged into the computer’s USB port or audio interface that doesn’t have to sit on the desk. What’s more, the portability of the softphone system. Staff can communicate via softphone on a professional setting remotely. This is a compelling feature for staying connected with remote workers, contractors and clients.

The future of the desk phone

Rather than the looming prospect of disappearing, the desk phone may change roles in some special cases. Newer phones are now supporting more up-to-date features like native video conferencing and VoIP integration, where users can run softphones calls via the desk phone. However, this will only hold for business setups willing to accommodate both modes or unable to completely switch from one to the other. For most businesses, the easier option is probably losing the desk phone altogether.

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David Lawrence

Written by David Lawrence

David is the founder of Vine Resources.